At Zenith - we store our records at a super secret location here in Ballard...(it's a great program - the homeless sleep in the storage units) - about six months while in our storage unit just off Market Street - an older lady came by huffing and puffing and totally lost. I realize this is a big storage unit - but apparently she got lost and couldn't find the exit and had become lost for nearly two hours - wandering in circles amongst the 400 plus storage units just like at rat in maze. I helped her to the exit. Now - just the other day - the same thing happened again while I was in there - this time it was the pest control guy...what's next? Do I have to offer navigation classes for storage unit customers and visitors as well?